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The Six Steps in a Successful Tech Support Session:  Customer Service Training 101
 
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http://www.doncrawley.com In this customer service training video, IT customer service expert and author Don R. Crawley explains the six steps that are necessary in a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of resolution, using these six steps will ensure that your technical support reflects well on both you and your organization.
Views: 160094 Don Crawley
Job Roles For Technical Support – BPO,MNC’s,Customer Service,Help Desk
 
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Job Roles For Technical Support: Know more about job roles and responsibility in Customer Service. Coming to Technical Support opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Technical Support. Technical support specialist has been one of the huge growing career paths these days. Candidates getting to career in technical support can read through a few details about the same job. A technical support officer is one who offers technical support to users by ways of answering their queries and helping them trouble shoot the problems. They help in maintaining work stations and LAN connections. Technical support officers help solve issues of customers who call up from other continents. They take up the responsibility in identifying the issues, researching and guiding the client in finding the solution for the problem. The also make an entry of the client details and the hindrance that popped up for them, they help in improving the system performance and updating knowledge. The main skills required for a technical support officer are verbal communication, problem solving, help desk experience, LAN knowledge, operating systems, customer service, system administration, and phone skills. The main educational qualification to shine as a technical support officer is a bachelor degree in computer science, or information system. A computer training program with appropriate skills can be an added advantage for the candidate. The annual salary for a technical support officer is about Rs 238 756 and the career progression is always good. The salary changes when the candidate moves to higher positions. From the role of a technical support officer, the employee can gain entry into a senior technical support officer, where then with their excellent performance can move over to Team lead. Being a technical support, one can also get to shift to other areas in IT such as programming, technical sales, system administration, and more. The employees are given training with the speed of new development in IT. There are new courses being popped up which can be appropriate to this role such as customer support specialists, help desk analyst, help desk manager and lot more, all these courses can be a beneficial aspect for getting recruited. With a good amount of salary the work can be in various shifts as they work for multinational companies with customers across the globe. The technical support officers are offered food, transport such as pick up and drop since the office shift varies and also attractive salary. All these facts lure in more candidates for this job who possess good communication skills. There are plenteous companies that are recruiting technical support officers with all the above mentioned amenities for them. A few of them are • IBM • CTS • TCS • Dell • Genpact • Tech Mahindra • Matica solution • Convergys India services • India bulls technology solutions Ltd • Amadeus India ltd • Quatrro global services ltd • Innovazion research pvt ltd There are a number of technical support opportunities available for computer graduates which can be a perfect base for them to grow in future. One can research and get to know the various technical support opportunities in India as well as abroad. This career has a quick growth where young technical support officers grow up quickly and get to greater heights in short period of time. For more jobs & career information and daily job alerts, subscribe to our channel and support us. You can also install our Mobile app for govt jobs for getting regular notifications on your mobile. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube - - ***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.
Customer & Whole Product Support
 
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This video shows Circuts From the Lab support for evaluation boards, and general motor and power control systems services.
Interview with Customer Support Engineer at Cisco - Charles Stizza (Hosted by INE)
 
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Hosted by INE: http://goo.gl/cHDXC5 **** SoundCloud: http://goo.gl/VYT6gq iTunes: https://goo.gl/j1JR3O Twitter: http://goo.gl/a3wYoa ***** Join the ETCG Community and Ask Questions at: https://goo.gl/pkaITl Follow Eli's Research at: https://goo.gl/bWhfSM
Views: 20407 Eli the Computer Guy
Customer Service Role Play 💻 ASMR Tech Support!
 
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Hi everyone! Today you're having some technical issues with a robot you purchased. As a customer service and tech support specialist, I will be helping you out! ASMR triggers in this video are... soft spoken, typing, clicking, personal attention, intermittent whispering, and intermittent mouth sounds. #asmr 💙Bluewhisper Instagram and twitter username ~ bluewispy Email ~ bluewhisperasmr at gmail
Views: 347618 Bluewhisper
13 TIPS TO IMPROVE YOUR CUSTOMER SUPPORT
 
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I truly believe You can build a meaningful, healthy business in any industry simply by focusing on the great customer support. It is why I compiled a list of 13 tips / best practices to help you improve your customer support and customer success. Tips are pretty much universal, so hopefully, you'll be able to use them in any business. I typically pass this list to our new team members, so they are aware of our company’s standards. 1. Don't try to sell. 2. Power of words "Thank you" and "Sorry". 3. Try to build informal relations with customers. 4. Use alternative communication channels such as FB Messenger, Twitter or even Instagram. 5. Talk through benefits. Not buzzwords. 6. Be flexible. Give users time to learn your product. 7. Offer help every step of the way. 8. Smile. 9. Be brief. 10. Don't try to hide your imperfections. 11. Be proud but stay humble. 12. Stay close to customers regardless of your position or company size. 13. Go the extra mile. Community Tips: + Would be great to have a sense of humor and not to treat yourself, or the product/service, so seriously. That helps in loads of situations. (c) Karina Woźniak About me Michal Sadowski is a Founder & CEO at Brand24, a social listening tool used by thousands of customers across 86 countries. Mentor at Startup Weekend & Founder Institute. The author of "Social Media Revolution" bestselling book. Awarded with a "Best Co-Founder" prize in The Next Web Startup Awards. Web Summit Conference People's Stage winner. About Brand24 Brand24 is an award-winning app that helps you track & engage people talking about your company. A publically traded company. Over 2200 active clients from 86 countries. 60+ team members.
Views: 13996 Michal Sadowski
Garmin GPS Support | Garmin Customer Support Service
 
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GPS Helpline Number gives Garmin Gps Support from Technical Support Experts. Garmin Customer Service offers guaranteed solutions within no time. Features of Garmin Express- • Install Free vehicles and voices • Updating software, maps, and all systems • Download product manually • Maps between devices and motion paths • Register your Device • Restore, back-up and transfer favorite • Capability to register your product • Create backups option For More Informations Visit Here @ http://gpshelplinenumber.com/
Views: 2 Devid Martin
Customer Support New Product Introduction
 
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Follow ASML on social media Facebook: https://www.facebook.com/asml/ Twitter: https://twitter.com/ASMLcompany Linkedin: https://www.linkedin.com/company/asml Or visit our website: http://www.asml.com
Views: 2312 ASMLcompany
Connect with Customers via Better Product Support
 
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Connect with customers through quality, visual product support. Pair photos and videos with your documentation to provide an excellent customer experience, and grow your brand—visit Dozuki.com today. Features include: -Photo and video support -Built-in community forum -Search and share capabilities -Translation tools -and more!
Views: 115 Dozuki
Customer Service Sample Call - Product Refund
 
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Call centers act as the intermediary between businesses and their customers. See how a typical call center operation works by watching this video. For more tips and updates, kindly subscribe to our official YouTube Channel: https://www.youtube.com/user/MagellanSolutions and follow our social media pages by clicking the links below: Website: magellan-solutions.com Facebook: https://www.facebook.com/magellansolutions/ https://www.facebook.com/MagellanCareers/ Twitter: https://twitter.com/magellanbpo Instagram: https://www.instagram.com/magellancareers/
The Six Key Steps to Handle a Tech Support Call:  Customer Service Training 101
 
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https://www.doncrawley.com There are six steps that must occur in every tech support call in order for it to be successful. In this customer service tutorial video, IT author and speaker Don R. Crawley explains the six steps and includes a sample technical support call as an example. Audience: All customer and end-user facing staff including help desk staff and customer service agents. Don Crawley brings humanity into the world of technology through keynote speeches, conference breakout sessions, corporate training, online training, books, videos, a blog, and a podcast. His work revolves around people skills for I.T. people, including I.T. customer service, teamwork, communication, and compassionate leadership for I.T. managers and supervisors. Most of Don's material is created in response to questions and comments he receives from clients, meeting planners, audience members, and Compassionate Geek community members. So, he invites you to SUBSCRIBE and ask any of your customer service, communication, or leadership questions or leave a comment. Learn more about Don's work at https://doncrawley.com And follow him on social media: Twitter at https://twitter.com/DonCrawley Facebook at https://facebook.com/DonRCrawley LinkedIn at https://www.linkedin.com/in/doncrawley/
Views: 77235 soundtraining.net
Writing emails in customer support: 6 tips you can use (ACTIONABLE) | Freshworks Academy
 
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As a support agent, it is important to know how to craft emails that customers love. After all, 72% of consumers say they prefer email over any other channel to communicate with companies. Writing a good email depends a lot on getting some of the basic email etiquettes right. Etiquette that you can easily maintain using a checklist. In this video, we will look at the 6 main checks you need to do before you hit ‘send’ on any email. Sample email templates that you can learn from here: https://bit.ly/writing-support-emails-blog Check out this course in the Freshworks Academy and participate in the discussion with the customer service community: https://www.freshworks.com/academy Check out Freshworks, a refreshingly simple customer engagement software that your teams will love: https://www.freshworks.com
Views: 13834 Freshworks Academy
Veterans at ASML – Customer Support Engineers
 
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ASML values veterans and the qualities they possess. That’s why ASML employs hundreds of veterans on our team. Hear Darrell Horton, USMC vet and Brett Hartman, US Navy vet share their military story and their experience with ASML. Follow ASML on social media Facebook: https://www.facebook.com/asml/ Twitter: https://twitter.com/ASMLcompany Linkedin: https://www.linkedin.com/company/asml Or visit our website: http://www.asml.com
Views: 1396 ASMLcompany
A Day in the Life of ASML's Customer Support Engineer - US
 
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Follow ASML on social media Facebook: https://www.facebook.com/asml/ Twitter: https://twitter.com/ASMLcompany Linkedin: https://www.linkedin.com/company/asml Or visit our website: http://www.asml.com
Views: 10514 ASMLcompany
CAPITAL ONE vs RETURNING CUSTOMER - My Tech Support Horror Story
 
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Capital One loves putting the screws to former and returning customers by failing to fully close accounts you tell them to close. They'll keep you on their records forever and do a tableflip if you ever create a new account with them. That's right, they'll never delete your account but if you create a new account with them Capital One will expect you to somehow link that defunct account with your new product or service. Watch the incompetence ensue. I stream most nights on Twitch: http://www.twitch.tv/razinghel Join the conversation on my active Discord: https://discord.gg/hEDTMCs Music "Broken Boy" from Hacknet: http://theotherworldagency.bandcamp.com
Views: 656 RazingHel
How To Make CUSTOMER SUPPORT website Using Wordpress
 
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How To Make CUSTOMER SUPPORT website Using Wordpress
How to Contact Amazon Customer Service
 
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Watch this tutorial video to learn how to get in touch with Amazon customer support. Whether you’re having issues with your account, an order you placed, or the site in general, these are the steps you need to take to contact Amazon. Read below for the basic instructions. To contact Amazon, go to amazon.com and log in. At the bottom of the page, click Help. Cursor over Need More Help, and click Contact Us. Select the category related to your issue. Select an issue from the dropdown, and a specific issue from the second dropdown. Finally, choose how you’d like to contact Amazon. Amazon will give you the option to get in touch with them through e-mail, phone call, or live online chat. You’ll be able to select whichever option you prefer. Once you get in touch with Amazon, they will be able to help you resolve whatever issue you may be having. Tips for contacting Amazon customer service: - Try to be patient when waiting for a customer support representative to help you with your issue. - If your issue is with an order, have your order number and details on hand in case the customer service representative needs that information to help you. - If Amazon is unable to help you, try getting in touch with the seller you purchased from directly if you’re having issues with an order. If you’d prefer to read the text tutorial, you can find it here: https://techboomers.com/t/amazon-customer-service
Views: 131238 Techboomers
Day in the Life: Customer Support Specialist
 
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At Reynolds and Reynolds, we pride ourselves in our award-winning customer service and support we provide to automotive dealerships. If you are interested in training customers and traveling around the nation, take a look inside the day of a Customer Support Specialist. For more on careers at Reynolds, visit www.reyrey.com/careers.
7 Essential Customer Support Skills Every Rep Needs
 
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1. Ability to Take Criticism When it comes to customer support, you're often going to be speaking with people who aren't too happy. It's important to not let any of their comments get to you. 2. Empathy Caring about customers and their experiences should always be a number one goal of support reps. Customers may be initially attracted to a company because of its products or services. However, what will turn them into long-term, loyal customers is continued support throughout their lifetime. 3. Ability to Go Off-Script Speaking of not being scripted, there is nothing worse than a support rep who sounds like an automated message. 4. Positivity Positivity is a key skill for every customer support rep to master. We all have things going on in our personal lives. Nevertheless, I like to leave my baggage at the door and enter the workspace with a fresh, positive attitude. 5. Persuasiveness While customers will appreciate your positivity, that's not always enough to get the job done. I believe that being both kind and persuasive are essential to closing a deal with a customer. 6. Competency Time is more valuable than money these days. That being said, every rep should find a solid balance between providing detailed, accurate service and getting the customer back to their life as quickly as possible. This means you need to be extremely competent in your role. 7. Product Knowledge And finally, If you want to be able to fully tackle a customer's problems, you have to know what on earth they are talking about. Proper knowledge of the products or services your company is providing is essential to your role as a support rep.
Views: 1935 HubSpot
US Shift's Multi-Level Customer Support
 
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With over two decades of experience in electronic transmission control, US Shift makes every effort to provide customers with the most comprehensive product support in the industry. Our current generation control systems feature diagnostic capabilities that make troubleshooting and tuning a breeze. In this video, we'll talk about the multiple levels of information and services available to you. If you'd like to learn more, check out the "Why US Shift" page on our website. http://usshift.com/whyusshift.shtml
Views: 1212 US Shift
Rosetta Stone® Customer Service & Product Support in Webinars
 
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Are you a customer who wants to learn more about your Rosetta Stone product? We host live events in which you can ask questions and get answers. For a full schedule, visit our website: http://bit.ly/HJ7Gg1. http://success.rosettastone.com http://www.rosettastone.com http://www.facebook.com/RosettaStone http://twitter.com/rosettastone http://www.youtube.com/user/rosettastone
Views: 661 Rosetta Stone
Job Roles For Customer Care Executive – Call Centre,Technical Support, BPO,KPO
 
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Job Roles For Customer Care Executive: Know more about job roles and responsibility in a customer care services. Coming to Customer Care opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Customer Care Executive. Freshers of all educational backgrounds would be sought for customer care executive position. A lot of companies in various industries seek for this position continuously. Is it a good position to start your career path with? How will your career path be, if you take up this position? Basic requirement A customer care executive would be expected to get in touch with customers through various methods. Inbound call customer care, voice process and complaint management are the common variants in this job. Basically, you would either contact the customers or the customers would communicate with you for their needs. The candidate is expected to provide customer service with patience and empathy. Job requirement Fresh and experienced candidates would be sought for this position. The candidates with excellent communication skills are usually sought, irrespective of their educational background. Candidates with Master degree or Doctorate or not usually sought by the companies, but the needs of each company are different. In rare cases, like financial institute, candidates with commerce or banking background are sometimes sought. The other basic requirements are a) Good communication skill in local language. Knowledge in additional language is an added advantage. b) Patience and empathy are very essential. c) Basic knowledge in computer operation d) Basic technical knowledge about product or service of the company e) Good people skills or interpersonal skills f) Team work, positive attitude and customer centric ability are a few qualifications which would add more value to your resume. In case of technical customer care support, usually engineering candidates are sought. Management (post graduate and graduate) students are sought for both technical and non-technical customer care executive position. In case of technical position, the company would provide training for various activities. In some cases, the candidates would be taken as probationary candidates and after training is completed with excellence, the candidates would be provided a permanent position. The job might be in shift basis and most of the companies would request you to sign a bond or agreement for a few years. Some companies prefer female candidates for certain positions but this does not mean that males cannot thrive in this career. When it comes to male candidates, rotational shifts would become a must. Apart from handling customers, a few job descriptions would emphasis on sale targets or adherence to promotional activities too. The candidates would be expected to handle some operational activities which are related to their work like recording work-in-progress and others. Scope for freshers Pay might be less than most of the technical jobs, but this job position has a good scope for those who want to take up marketing as their core career. The experience in customer support department would help you to apply for various marketing positions in the future. After a few years of experience, you can also sought senior positions in the same department or become a trainer for fresh customer support executives. Most of the legends in today’s corporate work are from marketing department. If you are looking for a fast career growth, this is the right field to choose in today’s world. For more jobs & career information and daily job alerts, subscribe to our channel and support us. You can also install our Mobile app for govt jobs for getting regular notifications on your mobile. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube - - ***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.
Interview With DJI Customer Service / Support
 
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Is DJI Customer Service changing for the better?? This is an Interview filled with Suggestions for DJI Customer service / support. I went through hundreds of comments and suggestions from all of you on prior videos then brought those suggestions to DJI directly. Prior to this conversation / video i had some serious back and forth with DJI. Jan 31st i received a Mavic Air drone that had a couple issues that made it unusable. After dealing with DJI Customer Service / Support and getting no where i decided to get a full refund instead of an exchange on the product. The Air was purchased with DJI credits and cash. No one was sure at DJI if i would lose my credits if i did a return. After going back and forth for some time someone finally contacted me and confirmed i would get back my cash and DJI credits. Around February 26th 2018 i finally got my balance back in my bank and my DJI credits were returned. Also at this time is when i first heard from DJI's Global Support supervisor. She asked me to reach out for suggestions from my viewers (Like You) on ways to make DJI support better for the future for all of us. I gathered up all the suggestions and remarks from many past videos and from fellow drone enthusiast online at Drones United and other Facebook groups. Please share this video with anyone you know who owns a DJI product. Hopefully DJI is listening and working on making these changes among others that were not brought up. LEAVE A COMMENT BELOW letting DJI know your suggestions. Keep it productive!!! (DJI will be keeping an eye on your comments). Sorry if i forgot anyones suggestion. Just leave it in the comments for all to see! If you are in the market to get the New DJI Mavic Air or Pro please use one of the links below. I am linking to Amazon Prime, http://Drone-Works.com, and to DJI.com for your choice of places to get these awesome flying machines. I also suggest if you are in the USA to look into State Farm insurance for a Personal Articles Policy to cover it over DJI care / refresh. Amazon links... get the black Air - http://amzn.to/2CkDSYs get the white Air - http://amzn.to/2F0aWaV get the red Air - http://amzn.to/2Clln63 DJI... Get the NEW MAVIC PRO AIR at - http://click.dji.com/AG28JVEqb_KEmyKUaT0NVg?pm=link Get the all white Mavic Pro at - http://click.dji.com/AGYKC96P9r7gZXnzDSVZ?pm=link Get the Platinum Version at - http://click.dji.com/AGKmWyPg0VSdCl6cKs8k?pm=link Get a regular Mavic Pro at -http://click.dji.com/AK6kWkqsqpmpRiXQUQIQ?pm=link Grab a Dji Spark ??? (it looks pretty amazing at $499) - http://click.dji.com/ADLCSORyqiWVmCUOUb4s?pm=link If you are looking for something a step above check out the Phantom 4 pro at - http://click.dji.com/AJKs7FoODpvS5IFy9QBr?pm=link Or the all black version - http://click.dji.com/AI6CvAder7jltCAiVCNc?pm=link My current list of equipment - - Mavic Pro DRONE - http://amzn.to/2fooUIo - Slim Memory card holder - http://amzn.to/2Busdtt - Landing Pad - http://amzn.to/2sG2CWn - Canon T7i - http://amzn.to/2uChuZP - Flex tripod - http://amzn.to/2g7XkgK - GoPro Hero 4 - http://amzn.to/2gLsxpF - Saramonic G-mic - http://amzn.to/2m94CHc - Flex Tripod for Gopro - http://amzn.to/2iL6j89 - Macbook pro - http://amzn.to/2gH1ekj - Iphone 7 Plus - http://amzn.to/2lm4MH5 - iphone 7plus slim case - http://amzn.to/2jAXZf1 - Flex tripod for iphone - http://amzn.to/2iL1go6 - 64 Micro SD card - http://amzn.to/2fMB4rO - 64GB SD card http://amzn.to/2hjAzrH Gear i plan to add to my list (one day)- - GoPro hero 6 - http://amzn.to/2zfApvK - Canon G7 X - http://amzn.to/2fMmQXU - imac - http://amzn.to/2gyUgdX - Phantom 4 PRO drone - http://amzn.to/2fMDFBY - Spark Drone - http://amzn.to/2Btt3XD Social Media Links - http://twitter.com/seanozz http://facebook.com/tattoosbyseanozz http://instagram.com/seanozz
Views: 5703 Sean Ozz
Sample Order Taking | Customer Support Philippines
 
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UPDATE: The two-day free trial is no longer available. For more information about our latest services, please visit http://www.magellan-solutions.com/. For business and outsourcing contact: http://www.magellan-solutions.com/contact-us/ Job openings: We are actively seeking customer service reps, tech support and outbound sales agents. For more information, visit our careers page http://www.magellan-solutions.com/careers/ The video sample is taken from our order taking call center and shows how a trained agent receives an order over the phone. For businesses, having an outsourced order taker improves operational efficiency and relieves employees from the time-consuming task of answering the phone. Order taking over the phone is the preferred choice by customers. Because human interaction is important in the buying experience, talking to a well-spoken live agent may enhance the buying process to a degree that is profitable to both buyer and seller. Outsourcing order taking also has the following advantages: phone coverage 24/7, streamlined service, professional and well-spoken staff, the ability to customize the service and assurances that all necessary technologies are up to date. We provide great value on cost savings, improved customer service and scaling up on order taking. We'll be happy to hear from you soon. Magellan Solutions is a pioneering and leading call center and BPO company in the Philippines. It is ISO-27001 certified and compliant for HIPAA and PCI DSS. As an outsourcing company in the Philippines, Magellan specializes in inbound calls and it also a top outbound and telemarketing company.
Monkey Customer Support
 
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Nothing is worse than buying a fuel transfer pump and you can’t get the product support you need! If you have questions about your GPI products we are here to help! Our offices are closed Monday, December 26, but we are back Tuesday. Call 800-835-0113 for pump questions or 888-996-3837 for meter inquiries, between 8 am and 5 pm on weekdays. 📞😃👍
IT Technical Support Customer Service - Intro to Soft Skills
 
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Google IT Support Professional Certificate https://www.coursera.org/specializations/google-it-support This six-course certificate, developed exclusively by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work, either in a small business or at a global company, like Google. Whether you’ve been tinkering with IT or are completely new to the field, you’ve come to the right place. If you’re looking for a job, upon completion of the certificate, you can share your information with top employers, like Bank of America, Walmart, Sprint, GE Digital, PNC Bank, Infosys, TEKsystems, UPMC, and, of course, Google. Through a dynamic mix of video lectures, quizzes, and hand-on labs and widgets, this program will introduce you to troubleshooting and customer service, networking, operating systems, system administration, automation, and security. Course 1 - IT Technical Support Fundamentals Module 6 Troubleshooting Congratulations, you've made it to the last week of the course! In the final week, we'll learn about the importance of troubleshooting and customer support. computer software. We'll go through some real-world scenarios that you might encounter at a Help Desk or Desktop Support role. We'll learn why empathizing with a user is super important when working in a tech role. Finally, we'll learn why writing documentation is an important aspect of any IT role. By the end of this module, you will utilize soft skills and write documentation to communicate with others. Learning Objectives • Be able to effectively troubleshoot an issue using the troubleshooting methods learned. • Be able to empathize with a user and utilize soft skills for an excellent customer service experience. • Understand why documentation is an important aspect of an IT role About the Course 1 - IT Technical Support Fundamentals In this course, you’ll be introduced to the world of Information Technology, or IT. This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, and job-related skills. You’ll also learn about the history of computers, and the pioneers who shaped the world of computing that we know today. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this IT Support Professional Certificate. By the end of this course, you’ll be able to: - understand how the binary system works. - assemble a computer from scratch. - choose and install an operating system on a computer. - understand what the Internet is, how it works, and the impact it has in the modern world. - learn how applications are created and how they work under the hood of our computer. - utilize common problem-solving methodologies and soft skills in an Information Technology setting. Who is this class for: This program is intended for beginners who are interested in developing the skills necessary to perform entry-level IT support. No pre-requisite knowledge is required. However, if you do have some familiarity with IT, you can skip through
Views: 560 intrigano
Sabrina Gordon on growing customer support in a product-first company  – Intercom World Tour 2017
 
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On the Intercom Lessons Learned World Tour 2017, Sabrina Gordon, Customer Support Manager at Intercom, talks about her top lessons learned as the Customer Support team has grown over the last few years.
Views: 147 Intercom
Customer Service and Tech Support for Life Science Products
 
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BioInformatics LLC's market study, Customer Service and Technical Support for Life Science Products: Customer Preferences was designed to quantify scientists' opinions as to how well supplier customer service departments are meeting expectations.
Views: 264 BioInformatics Inc.
Unified Products and Services Online Customer Support
 
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How to use Online Customer Support System of Unified Products and Services. This is for MEMBERS ONLY USE! http://www.upsphilippines.com http://unifiedproductsservices.com https://www.facebook.com/UnifiedProductsServices TO GOD BE THE GLORY! - Warning: Ingat lang po sa taong masalihan nyo, baka po manloloko yan or hindi nila kayo kayang alalayan or turuan, or baka naman member ngayon pero bukas hindi na active? Ingat din po sa mga nangangahoy ng inquiries at nanunulot po! Good luck! http://unifiedproductsservices.com/team-success.php- - -
Where Customer Support Meets Product Strategy
 
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Des Traynor, co-founder and VP of Customer Success at Intercom speaks at UserConf SF 2014
Views: 688 UserVoice Sales
Sales Techniques - How to convince a customer to buy from you
 
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http://www.evancarmichael.com/support/ - SUPPORT ME :) Like this video? Please give it a thumbs up below and/or leave a comment - Thank you!!! "Hi Evan I have not read anything from the E-mail yet but already my heart is beating fast from excitement. Thank you so much. Just one problem that I have had and I hope you can help me with. I run a sound hiring company. Hiring out microphone, speakers and dj equipment for co-operate and commercial events, I'm so passionate about it that I dropped out of a mechanical engineering studies. Now I'm very good at this, but when it comes to designing a proposal to a potential customer or actually convincing a customer about my business I suck on that and really its pointless running a business and not have any customers. I have gone as far as setting really low prices and I think its because of the desperation to get work. How can I solve this Desperate: Raymond"
Views: 769206 Evan Carmichael
Support Services | Customer and Technical Support Are Vital Necessities
 
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One of the biggest reasons people will move on from one vendor to another is because of poor support services. Whether it is Customer Support or Technical Support, in both cases, support after the sale is an important aspect of the service you will be subscribing too. Yet too often, it is overlooked and only discovered after the contract has been signed. We encourage every prospective client to test out our Support Services department. We want clients to know that they will encounter a knowledgeable, polite, English speaking person who will be patient and helpful in resolving your problem. We also took extra steps to have our system alert our support staff when it appears an end user is experiencing difficulty. This is part of our AI and it is what enables iTrainStation to be such an advanced and intelligent system. Product Brochure: https://goo.gl/9PQjHP Product Features: https://goo.gl/o54JAE Course Catalog: https://goo.gl/o2BYJc
Views: 57 iTrainStation
Inside Atlassian: Transforming Customer Support With Artificial Intelligence
 
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Atlassian's Customer Support & Success division is home to some ~450 staff who work tirelessly with customers in the form of technical product support. We are always looking for ways to scale efficiently, and in the context of customer support, this means reducing both internal & customer effort by surfacing the right information at the right time - in turn unlocking team performance. In this talk, you'll hear about recent progress we've made toward leveraging intelligent systems within our support workflow, resulting in a more frictionless and streamlined experience for our customers. Learn how we use natural language processing & machine learning to automatically categorize incoming tickets, and integrate this with Jira Service Desk to save significant time when triaging our queues. Come for the buzzwords, and leave with a fresh perspective on intelligent helpdesk integration.
Views: 350 Atlassian
Funny Customer Service Call - Computer Problem
 
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Most Crazy Customer Service Call to India Computer Problem
Views: 744162 becasoft
Siemens PLM Customer Support and Services
 
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Safril Hidayat, GTAC CAE expert at Siemens PLM Software explains how to get the most out of your software maintenance, enhancements and support contract. More Information: https://www.plm.automation.siemens.com/en_us/support/gtac/ If you are interested in additional videos on Siemens PLM Product Support tools and services, click here to see our full playlist: https://www.youtube.com/playlist?list=PL1m1vu8_quoBjav-o5AM7VUawM-Gr8B-s
Views: 2948 Siemens PLM
Product Technical Support Introduction
 
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Nitto's Product Technical Support can help with testing, evaluations, and application support of Nitto products.
Views: 1165 Nitto Americas
Customer Support Engineer interview questions
 
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Interview for Customer Support Engineer What are the potentials of an elegant Customer Support Engineer? Do you believe you are over certified for the position this Customer Support Engineer? How prolonged do you plan to stay at company if offered the Customer Support Engineer position? What extreme challenges presently do you think an Customer Support Engineer is facing? Illustrate few exemplars of companionship as an Customer Support Engineer 10 popular interview questions, commonly asked interview questions, first job interview questions, most asked interview questions, top 10 interview questions, top interview questions, job interview questions, typical interview questions.
Views: 683 AlphaCode System
US Customer Support Engineer Jobs - EUV First Line Support
 
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Follow ASML on social media Facebook: https://www.facebook.com/asml/ Twitter: https://twitter.com/ASMLcompany Linkedin: https://www.linkedin.com/company/asml Or visit our website: http://www.asml.com
Views: 2634 ASMLcompany
How your customer support team can improve your product – Sabrina Gordon at Inside Intercom Austin
 
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Your support team spends all day talking to customers about your product, which means they probably know both pretty well. Intercom Senior Customer Support Lead Sabrina Gordon discusses how leveraging your support team can improve your product.
Views: 1227 Intercom
PhaseWare | Configurable Customer Support Software
 
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PhaseWare Customer Support Software Product Showcase Video. Start a Free Trial today. Visit www.phaseware.com for more details. Customer Support Tailored to fit Seamlessly with your Business. Tracker Product Suite is the completely configurable customer support solution designed for and loved by technology and software companies. See how you can increase your customer support productivity. You’ll love us, too. Some of our customers' favorite features: Live Chat Support Customer Facing Web Portal (self service) Visual Workflows Billing and SLA support Automation Alerts/Notifications Powerful Integration capabilities API support Cloud or On-Site Deployment Multi-channel Support Knowledge Base E-Mail Integration Dashboards PhaseWare is great for Customer Support, Customer Service, Issue Tracking, Complaint Management, Customer Satisfaction Management, Knowledge Base Management and Help Desk Management. Welcome to PhaseWare.
Views: 1392 PhaseWare
Customer Service and Support – Canon Canada
 
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Canon Canada is committed to the highest level of customer service and support. Our highly trained product experts strive to provide world class service, here at our state of the art facility.
Views: 611 Canon Canada
The Sound Devices Difference: Customer Support
 
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Meet the Sound Devices Technical Support team! This video highlights why our tech support is second to none. The team is knowledgeable, personable, and they genuinely care about solving any issue our users may encounter. Contact our support department for pre- and post-sales product inquiries. For online and email inquiries, Sound Devices will contact you within one business day: [email protected] OR contact support by phone at (800) 505-0625 (Toll-free, inside the U.S.), or +1 (608) 524-0625 (Outside the U.S.).
Views: 1421 Sound Devices
JIRA Service Desk for Customer Service (Featuring Intuit) - Atlassian Summit Europe 2017
 
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Vincent Wong, Product Manager, Atlassian Jared Sutherland, Product Manager, Intuit JIRA Service Desk is used across a variety of different teams from IT and operations, through to HR and finance. But can you guess what one of the biggest use cases for JIRA Service Desk is? Customer Service! Almost 50% of JIRA Service Desk customers use it primarily to support their external customers. Come and learn how you can set up your company for success by following the best practices for running customer service, operations and development on the Atlassian stack. We'll also dive deep into the new features for customer service so you'll walk away with actionable tips and tricks you can try with your team! We will go through: Best practices on setting up an external customer focused customer portal with knowledge base support Customising your branding and communication with your customers Ways to enable your support and development team to work closer together Tips and tricks from Intuit on using JIRA Service Desk for external customer support
Views: 3166 Atlassian
IT Technical Support Customer Service - Amir Soft Skills
 
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Google IT Support Professional Certificate https://www.coursera.org/specializations/google-it-support This six-course certificate, developed exclusively by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work, either in a small business or at a global company, like Google. Whether you’ve been tinkering with IT or are completely new to the field, you’ve come to the right place. If you’re looking for a job, upon completion of the certificate, you can share your information with top employers, like Bank of America, Walmart, Sprint, GE Digital, PNC Bank, Infosys, TEKsystems, UPMC, and, of course, Google. Through a dynamic mix of video lectures, quizzes, and hand-on labs and widgets, this program will introduce you to troubleshooting and customer service, networking, operating systems, system administration, automation, and security. Course 1 - IT Technical Support Fundamentals Module 6 Troubleshooting Congratulations, you've made it to the last week of the course! In the final week, we'll learn about the importance of troubleshooting and customer support. computer software. We'll go through some real-world scenarios that you might encounter at a Help Desk or Desktop Support role. We'll learn why empathizing with a user is super important when working in a tech role. Finally, we'll learn why writing documentation is an important aspect of any IT role. By the end of this module, you will utilize soft skills and write documentation to communicate with others. Learning Objectives • Be able to effectively troubleshoot an issue using the troubleshooting methods learned. • Be able to empathize with a user and utilize soft skills for an excellent customer service experience. • Understand why documentation is an important aspect of an IT role About the Course 1 - IT Technical Support Fundamentals In this course, you’ll be introduced to the world of Information Technology, or IT. This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, and job-related skills. You’ll also learn about the history of computers, and the pioneers who shaped the world of computing that we know today. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this IT Support Professional Certificate. By the end of this course, you’ll be able to: - understand how the binary system works. - assemble a computer from scratch. - choose and install an operating system on a computer. - understand what the Internet is, how it works, and the impact it has in the modern world. - learn how applications are created and how they work under the hood of our computer. - utilize common problem-solving methodologies and soft skills in an Information Technology setting. Who is this class for: This program is intended for beginners who are interested in developing the skills necessary to perform entry-level IT support. No pre-requisite knowledge is required. However, if you do have some familiarity with IT, you can skip through
Views: 256 intrigano
Deliver World Class Customer Service with Our Multi-lingual Customer Support Services
 
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Are you looking to gain a globally competitive edge for your helpdesk services? We offer Multi-Lingual customer support that helps expand the breadth of what your support services can do. Through our cloud-based helpdesk, New Media Services makes your customer assistance more competitive, reliable, and dynamic. Our Multi-Lingual Customer Support Services are available in the following languages: •  English •  French •  German •  Italian •  Portuguese •  Spanish Whether you are in need of voice or non-voice customer support, New Media Services helps improve how you address client concerns for general inquiries, product and service FAQs, pre and post-sale customer care, technical support, billing, refund management and all other aspects of your customer service. With a multi-lingual helpdesk, your business can break more communication barriers, expand the horizons of your customer support, and ultimately get higher conversions on an international scale. Employ our multi-lingual customer support services and deliver a flexible, more reliable assistance. Get in touch with us today: https://newmediaservices.com.au/customer-support-services/
Views: 52 New Media Services
Work from Home Tax Support Customer Service
 
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SUBSCRIBE TO MY DAILY VLOG CHANNEL! https://www.youtube.com/user/ThickChickVlogs Tax Support: Assisting customers by managing high level calls for customers working on their tax return with product/software inquiries as well as tax and tax software questions and calculations. APPLY HERE! http://www.teletechjobs.com/req-en-US/019[email protected]home?src=JB-16062&loc=Alabama&utm_source=Indeed&utm_medium=cpc&utm_campaign=Indeed
Views: 1506 ThriftingThickChick
T-Mobile Customer Service call
 
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The author cannot make a T-Mobile "unlocked" phone work in Venezuela. The operator Movistar claims it "registered to a user"
Views: 96551 Federico Alves
After sales customer support for hardware products IndiFix
 
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About Product IndiFix: There are inherent limitations in traditional assisted tech support models. While support employees may be well trained, highly technical, empathetic, and have strong communication skills, they still are limited by the actual medium of audio phone support. They cannot see what the customer sees and are limited to how customers explain and describe a technical problem and environmental issues. Augmented live Video support has the capability of completely changing this dynamic. IndiFix (leveraging the ubiquity of mobile devices) is an augmented visual support tool where support agent can connect to the customer using just a video link over the web browser and thus can see into the customer’s environment, allowing them to visually inspect equipment or error messages. The agent is remotely able to hand hold customers and guide them using tools like screen annotations and augmented hand gestures overlayed on customers screen which increases the likelihood of success for walking a customer through a repair or recovery procedure. Thus the customer solves the problem himself without waiting for the onsite arrival of the agent. ROI Impact: 20% more call resolution || 17% less technician dispatch || 12% decrease in avg. handling time. || streamlined productivity || avoiding on-site field service appointments. Results in high cost saving and increases customer satisfaction.
Views: 37 Dhiraj Choudhary
Casengo Social Customer Support Software - Product Overview
 
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Casengo is the all-in-one social customer support app. Handle customer inquiries via email, chat, phone and social media from just one cloud-based application. Check out this video to learn how Casengo's blended chat and email technology can boost your company's customer support. Sign-up for a free agent: http://get.casengo.com/signup Twitter: http://twitter.com/casengo Facebook: http://www.facebook.com/casengo
Views: 3101 Casengo Support
Aftersales service & customer support
 
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Throughout the product's life cycle, you propose, define and implement an optimized support system comprising documentation, user training, tools, spare parts, etc., in line with customer requirements and the type of product involved. You will monitor and optimize this system throughout the product's life, until it is withdrawn from service.
Views: 765 Safran